Contact Bridgewater Club Water Restoration

What should Bridgewater Club homeowners do in the first hour after a leak?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• Storm water usually gets in through window wells or the joint where the floor meets the wall. Move what you can to a dry room.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What will the team ask about your Bridgewater Club home?

A few details on the first call help the crew plan the visit before they leave.

• Whether you were able to close the main valve.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• If the wet area downstairs has carpet or built in cabinets.
• When it started, even if it's a guess.
• About how old the house is. A lot of homes in Bridgewater Club date from the 2000s to 2010s, and older plumbing changes what the crew checks first.
• Who manages the building, if you're in a condo or townhome.
• A good callback number, in case the call drops.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

How does the first visit to your house work?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

What's worth knowing about water damage in Bridgewater Club homes?

Homes in Bridgewater Club are mostly from the 2000s to 2010s, and in newer houses water damage usually traces back to an appliance or a sump pump. A finished basement changes the drying plan, and they're common in this area. Some parts of Bridgewater Club sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Share what you know about the house on the call, even if it's a rough guess.

Which neighborhoods and nearby towns does this number cover?

Calls from these Bridgewater Club neighborhoods come to the same number:

• Grassy Branch at Bridgewater · many with finished basements
• Club Estates · built mostly in the 2000s, most with basements
• Bridgewater Pointe · homes from the 2000s
• Long Cove · much of it from the 2000s to 2010s, many with finished basements
• Maple Ridge at Bridgewater · built mostly in the 2000s to 2010s, many with finished basements

Calls from Avian Glen, Brookshire, Cool Creek, Viking Meadows, Springmill Villages, Lochaven of Noblesville, Andover and Sedona come to us too. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. For details on the work itself, see our page on water damage restoration and basement flooding.

What questions come up before a call?